Hand-Off
Delivery Operations

Route Optimization Software for Delivery Teams

Organize multi-stop delivery work, optimize stop order, assign drivers, and keep route progress connected to customer updates.

Quick answer

Hand-Off route optimization software organizes delivery orders into multi-stop routes for your own drivers. Routes stay connected to order details, ETAs, task statuses, customer communication, and proof of delivery instead of living in a separate mapping tool.

Why it matters

Spend Less Time Sequencing Stops by Hand

Reduce Manual Planning

Move from a list of delivery orders to an ordered route without manually sequencing every stop.

Keep Operations Connected

Route planning, driver assignments, order statuses, customer details, and fulfillment stay in the same operating workflow.

Give Customers Clarity

Use route progress and predictive ETAs to support tracking links and event-based order notifications.

What you get

Optimize the Plan and Keep It Operational

Multi-Stop Optimization

Create an efficient stop sequence for a group of local delivery orders.

Predictive ETAs

Calculate customer ETAs from the active route and update them as delivery progress changes.

Live Route Statistics

Give drivers current route information alongside the details for each assigned task.

Task Status Changes

Track work as drivers move through assigned stops and complete delivery actions.

Flexible Navigation

Let drivers use Apple Maps, Google Maps, or Waze for turn-by-turn navigation.

Order Event Notifications

Connect delivery events to company SMS or email communication for customers and store teams.

How it works

Group, Optimize, and Operate Each Route

  1. 1
    Group

    Choose the Delivery Run

    Collect the local orders that should move together based on your operating schedule.

  2. 2
    Optimize

    Generate and Assign the Route

    Order the stops, assign the work, and send route and task information to the driver.

  3. 3
    Operate

    Follow Progress to Completion

    Use live statuses, customer coordination, and proof of delivery to close every task.

Good to know

Fit and Limitations

  • Hand-Off optimizes delivery tasks created through the Hand-Off commerce workflow rather than acting as a general-purpose fleet or field-service platform.
  • Vehicle maintenance, fuel-card administration, and telematics hardware management are outside the current route-optimization scope.
  • Drivers need company-created Hand-Off accounts and a compatible Apple device for the current Driver app.
Common questions

Frequently Asked Questions

What is the difference between route planning and route optimization?

Route planning defines the stops and delivery run. Route optimization evaluates their order to create a more efficient multi-stop sequence. Hand-Off combines both with assignment and driver execution.

Is Hand-Off fleet management software?

Hand-Off manages delivery orders, routes, driver assignments, tracking, and task completion. It does not currently claim the maintenance, telematics, fuel, or vehicle-administration scope expected from full fleet management software.

Can drivers choose their navigation app?

Yes. The Hand-Off Driver app supports navigation through Apple Maps, Google Maps, or Waze.

Does route optimization connect to customer notifications?

Yes. Delivery events can support company SMS or email notifications, while route progress supplies current task and ETA information.

Fact checked
Own the delivery experience

Optimize Routes Where Your Orders Already Live

Use Hand-Off to move from accepted delivery orders to assigned, trackable routes without a disconnected planning workflow.

Sources

  1. Hand-Off Driver — Apple App Store listingAccessed July 21, 2026