Hand-OffA Delivery Route Planner Built Into Your Store
Hand-Off is a delivery route planner connected to your ecommerce operation. It turns delivery orders into optimized routes, assigns tasks to your own drivers, provides live order and ETA details, and supports proof of delivery from the Hand-Off Driver app.
Plan Routes Without Re-Entering Every Order
Plan From Real Orders
Build delivery routes from the orders already moving through Hand-Off instead of copying addresses into a separate planning tool.
Keep Drivers Aligned
Give each driver assigned tasks, customer details, ETAs, navigation choices, and live task statuses in one mobile workflow.
Close the Customer Loop
Connect route progress to event-based customer notifications, delivery status updates, and proof-of-delivery photos.
The Planner and Driver App Working Together
Automatic Route Optimization
Generate an ordered multi-stop route from the delivery tasks your team needs to complete.
Driver Assignment
Create driver accounts, assign tasks, and keep order details scoped to the people completing the work.
Live Delivery Details
Give drivers real-time customer information, order details, ETAs, route statistics, and task statuses.
Choice of Navigation
Open assigned stops in Apple Maps, Google Maps, or Waze while keeping delivery details in Hand-Off.
Customer Communication
Use event-based company SMS or email, plus direct phone or text contact when a delivery needs coordination.
Proof of Delivery
Capture and upload delivery photos from the driver workflow before closing out the task.
Build the Route, Assign It, Complete It
- Turn Orders Into Stops. Select the delivery work that needs to go out and generate an optimized route for the run.
- Send Tasks to Drivers. Assign the route and give drivers customer, order, navigation, ETA, and status information in the Driver app.
- Track Progress and Proof. Update task statuses, coordinate with customers, and upload proof as each delivery is completed.
Fit and Limitations
- The Hand-Off Driver app is used with the Hand-Off ecommerce platform; it is not a standalone consumer route-planning app.
- A company must have a Hand-Off account, create each driver account, and assign delivery tasks.
- The current Driver app requires iOS or iPadOS 15.1 or later.
Frequently Asked Questions
Is the Hand-Off route planner available without a store account?
No. The route planner and Driver app are part of the Hand-Off ecommerce and delivery workflow. A company needs a Hand-Off account before it can create drivers and assign tasks.
Which navigation apps can drivers use?
Drivers can navigate with Apple Maps, Google Maps, or Waze while using Hand-Off for task details and status updates.
Does the Driver app support proof of delivery?
Yes. Drivers can upload photos as proof of delivery from the app.
What information does a driver see?
The Driver app can show assigned customer information, order details, ETAs, route statistics, navigation details, and task statuses.
Fact checked
Sources
- Hand-Off Driver — Apple App Store listing Accessed July 21, 2026
